FAQ

Frequently Asked Questions

Can I make changes to my booking after it has been confirmed?

Yes. Please amend your booking on our website or send an email to our reservation department for assistance at [email protected] with the title "Change of Reservation"
Please note that any change is subject to room availability.

How can I check the availability of rooms and rates?

Go to our instant confirmation booking page. Enter your required check-in and check-out dates. The search engine will then generate room availability and rates.
Special internet rates are only valid if you book through www.dijiwasanctuaries.com/at/bluekarmaseminyak
Rates are in Indonesian Rupiah, and billing is processed in Indonesian Rupiah.
Room rates are inclusive of taxes and service charges unless otherwise specified.
Rates may change without prior notice.

What is your cancellation policy?

If you fail to arrive on the specified date or cancel a booking within 7 days before arrival, you will be charged the first night's room rate, with a refund issued for the remaining balance.
For cancellations requested more than 7 days in advance, we will provide a full refund of your payment or deposit. Please be aware that refund conditions depend on the specific rates and promotions associated with your booking.
Different cancellation policies may be applicable to certain rates or packages, kindly reach out to our reservation team at +6281990071888 for additional information and assitance.
Refunds normally take approximately 14 working days. If your payment or deposit were charged to a credit card, the refund would be made to that credit card.

Which credit cards do you accept for payment?

Do you provide shuttle services from the airport to the hotel?

Yes, we offer airport pick up service with additional charge IDR 350.000 net/car/way. Please ask our reservation team when you make a booking.

What is the wedding/promotion code, and how can I use it?

The wedding/promotion code is a special character for a specific offer. Please contact sales for more details at [email protected]

What activities are available at the hotel?

Indulge in holistic treatments to awaken the body’s natural powers of transformation as you relax in the tranquil environment of this serene hideaway at Mudara Spa.
Swim and relax at our main pool with lush garden.
Eat at Bketo Restaurant. We specialize in ketogenic cuisine. The vibrant dishes are loaded with vegetables, proteins, and healthy fats to provide the maximum amount of nutrients without unnecessary starches and carbohydrates. Each dish is layered with flavor and supremely satisfying.
Yoga and wellness activities at our Oasis Yoga Studio & Fitness Center

Are your hotel rates per room or person?

Displayed rates are per room, NOT per person. As a general policy, we allow two adults per room. An extra bed/cot can be added and will be charged in line with our policy.

What are the check-in and check-out times at the hotel?

What is your policy for late check-out and day use?

Late check-out depends on the availability and cannot be guaranteed. Late check-out up to 6 PM is charged at 50% of the room rate. Check-out after 6 PM is charged as a 1-night stay.

How can I extend my stay at the hotel?

If you want to extend your stay, please check availability on the website or at our Front Desk in the lobby.

What is your policy for children staying at the hotel?

Unless otherwise specified, the maximum number of children sharing a room with parents is one.
We will charge for an extra bed for children aged 6 to 12.

Are pets allowed at the hotel?

What are the nearby attractions around the hotel?

How far is the hotel from the airport?