Frequently Asked Questions

Can I make changes to my booking after it has been confirmed?
  • Yes. Please amend your booking on our website or send an email to our reservation department for assistance at here with the title "Change of Reservation"
  • Please note that any change is subject to room availability.
What is your cancellation policy?
  • If you fail to arrive on the specified date or cancel a booking within 7 days before arrival, you will be charged the first night’s room rate. We will refund the remaining balance.
  • We will refund your payment or deposit FULLY for any cancellation requested more than 7 days in advance.
  • Refunds normally take approximately 14 working days. If your payment or deposit were charged to a credit card, the refund would be made to that credit card.
How can I check the availability of rooms and rates?
  • Go to our instant confirmation booking page. Enter your required check-in and check-out dates. The search engine will then generate room availability and rates.
  • Special internet rates are only valid if you book through
  • Rates are in Indonesian Rupiah, and billing is processed in Indonesian Rupiah.
  • Room rates are inclusive of taxes and service charges unless otherwise specified.
  • Rates may change without prior notice.
What is included in the room rate?
  • Room rates include breakfast for 2 persons, complimentary Wi-Fi throughout the resort, and tax and service charges unless otherwise specified.
Are your hotel rates per room or person?
  • Displayed rates are per room, NOT per person. As a general policy, we allow two adults per room. An extra bed can be added and will be charged in line with our policy.
How can I extend my stay at the hotel?
  • If you want to extend your stay, please check availability on the website or at our Front Desk in the lobby.
What is the wedding/promotion code, and how can I use it?
  • The wedding/promotion code is a special character for a specific offer. Please contact sales for more details at [email protected]
Which credit cards do you accept for payment?
  • We accept Visa, MasterCard, Amex, JCB & Diners Club.
What are the check-in and check-out times at the hotel?
  • Check-in is from 2 PM
  • Check-out is at 12 PM noon
What is your policy for late check-out and day use?
  • Late check-out depends on availability and cannot be guaranteed. Late check-out up to 6 PM is charged at 50% of the room rate. Check-out after 6 PM is charged as a 1-night stay.
What is your policy for children staying at the hotel?
  • Unless otherwise specified, the maximum number of children sharing a room with parents is one.
  • We will charge for an extra bed for children aged 6 to 12.
  • An extra bed for children under 6 years old is free of charge.
What activities are available at the hotel?
  • You can go to the spa, swim, eat at the restaurant, surf and Singlefin Sunday party.
Are pets allowed at the hotel?
  • Pets are not allowed in all our unit hotels. 
Do you provide shuttle services from the airport to the hotel?
  • Yes, we offer airport pick-up for an additional charge unless specified. Please ask our reservation team when you make a booking.
What are the nearby attractions around the hotel?
  • Kecak Fire Dance – 1.2 KM / 10 Minute by car
How far is the hotel from the airport?
  • Ngurah Rai Airport – 23.9 KM / 1 Hours by car
  • Benoa Harbour – 28.6 KM / 1 Hours by car
  • Sanur Harbour – 38 KM / 1.5 hours 46 Minutes by car
How far is your hotel from : Ubud center, Seminyak Beach, Prerenan Beach?
  • Ubud center is – 40 KM / 2 Hours by car
  • From Seminyak Beach - 16 KM / 1.17 Hours by car
  • Prerenan Beach is - 18 KM / 1.44 Hours