Frequently Asked Questions

Can I make changes to my booking after it has been confirmed?
  • Yes. Please amend your booking on our website or send an email to our reservation department for assistance at [email protected] with the title "Change of Reservation"
  • Please note that any change is subject to room availability.
How can I check the availability of rooms and rates?
  • Go to our instant confirmation booking page. Enter your required check-in and check-out dates. The search engine will then generate room availability and rates.
  • Special internet rates are only valid if you book through
  • Rates are in Indonesian Rupiah, and billing is processed in Indonesian Rupiah.
  • Room rates are inclusive of taxes and service charges unless otherwise specified.
  • Rates may change without prior notice.
What is your cancellation policy?
  • If you fail to arrive on the specified date or cancel a booking within 7 days before arrival, you will be charged the first night's room rate, with a refund issued for the remaining balance.
  • For cancellations requested more than 7 days in advance, we will provide a full refund of your payment or deposit. Please be aware that refund conditions depend on the specific rates and promotions associated with your booking. 
  • Different cancellation policies may be applicable to certain rates or packages, kindly reach out to our reservation team at +6281990071888 for additional information and assitance.
  • Refunds normally take approximately 14 working days. If your payment or deposit were charged to a credit card, the refund would be made to that credit card.
Which credit cards do you accept for payment?
  • We accept Visa, MasterCard, Amex.
Do you provide shuttle services from the airport to the hotel?
  • Yes, we offer airport pick-up service with additional charge IDR 650.000 net/car/way. Please ask our reservation team when you make a booking.
What is the wedding/promotion code, and how can I use it?
  • The wedding/promotion code is a special character for a specific offer. Please contact sales for more details at [email protected]
What activities are available at the hotel?
  • Immerse yourself in our peaceful surroundings, savor our natural beauty practices and invigorate the body and mind at Flying Bamboo Spa.
  • Swim and relax at our infinity pool with lush garden.
  • Eat at Botanist Restaurant that we’re proud to offer specialty dishes made with moringa and matcha, both of which are renowned for their potential health benefits.
  • Yoga and wellness activities at our Sarang Yoga Shala.
Are your hotel rates per room or person?
  • Displayed rates are per room, NOT per person. As a general policy, we allow two adults per room. An extra bed/cot can be added and will be charged in line with our policy.
What are the check-in and check-out times at the hotel?
  • Check-in is from 2 PM
  • Check-out is at 12 PM noon
What is your policy for late check-out and day use?
  • Late check-out depends on the availability and cannot be guaranteed. Late check-out up to 6 PM is charged at 50% of the room rate. Check-out after 6 PM is charged as a 1-night stay.
How can I extend my stay at the hotel?
  • If you want to extend your stay, please check availability on the website or at our Front Desk in the lobby.
What is your policy for children staying at the hotel?
  • Unless otherwise specified, the maximum number of children sharing a room with parents is one.
  • We will charge for an extra bed for children aged 6 to 12.
Are pets allowed at the hotel?
  • Pets are not allowed in each of our hotels. 
What are the nearby attractions around the hotel?
  • Ubud Center is 3,6 km from our hotel
  • Saraswati Temple is 3,6 km from our hotel
  • Tegalalang Rice Terrace is 5,6 km from our hotel
  • Ubud Monkey Forest is 5,8 km from our hotel
  • Goa Gajah Temple is 8,4 km from our hotel
How far is the hotel from the airport?
  • Blue Karma Dijiwa Ubud is 50 km from Ngurah Rai International Airport