Can I make changes to my booking after it has been confirmed?
- Yes. Please amend your booking on our website or send an email to our reservation department for assistance at reserva[email protected] with the title "Change of Reservation"
- Please note that any change is subject to room availability.
How can I check the availability of rooms and rates?
- Go to our instant confirmation booking page. Enter your required check-in and check-out dates. The search engine will then generate room availability and rates.
- Special internet rates are only valid if you book through www.dijiwasanctuaries.com/at/bluekarmaubud
- Rates are in Indonesian Rupiah, and billing is processed in Indonesian Rupiah.
- Room rates are inclusive of taxes and service charges unless otherwise specified.
- Rates may change without prior notice.
What is your cancellation policy?
- If you fail to arrive on the specified date or cancel a booking within 3 days before arrival, you will be charged the total amount of room rate.
- We will refund your payment or deposit FULLY for any cancellation requested more than 3 days in advance.
- Refunds normally take approximately 14 working days. If your payment or deposit were charged to a credit card, the refund would be made to that credit card.
Which credit cards do you accept for payment?
- We accept Visa, MasterCard, Amex.
Do you provide shuttle services from the airport to the hotel?
Yes, we offer airport pick-up service with additional charge IDR 650.000 net/car/way. Please ask our reservation team when you make a booking.
What is the wedding/promotion code, and how can I use it?
- The wedding/promotion code is a special character for a specific offer. Please contact sales for more details at [email protected]
What activities are available at the hotel?
- Immerse yourself in our peaceful surroundings, savor our natural beauty practices and invigorate the body and mind at Flying Bamboo Spa.
- Swim and relax at our infinity pool with lush garden.
- Eat at Botanist Restaurant that we’re proud to offer specialty dishes made with moringa and matcha, both of which are renowned for their potential health benefits.
- Yoga and wellness activities at our Sarang Yoga Shala.
Are your hotel rates per room or person?
- Displayed rates are per room, NOT per person. As a general policy, we allow two adults per room. An extra bed/cot can be added and will be charged in line with our policy.
What are the check-in and check-out times at the hotel?
- Check-in is from 2 PM
- Check-out is at 12 PM noon
What is your policy for late check-out and day use?
- Late check-out depends on the availability and cannot be guaranteed. Late check-out up to 6 PM is charged at 50% of the room rate. Check-out after 6 PM is charged as a 1-night stay.
How can I extend my stay at the hotel?
- If you want to extend your stay, please check availability on the website or at our Front Desk in the lobby.
What is your policy for children staying at the hotel?
- Unless otherwise specified, the maximum number of children sharing a room with parents is one.
- We will charge for an extra bed for children aged 6 to 12.
Are pets allowed at the hotel?
- Pets are not allowed in each of our hotels.
What are the nearby attractions around the hotel?
- Ubud Center is 3,6 km from our hotel
- Saraswati Temple is 3,6 km from our hotel
- Tegalalang Rice Terrace is 5,6 km from our hotel
- Ubud Monkey Forest is 5,8 km from our hotel
- Goa Gajah Temple is 8,4 km from our hotel
How far is the hotel from the airport?
- Blue Karma Dijiwa Ubud is 50 km from Ngurah Rai International Airport
