Frequently Asked Questions

Can I make changes to my booking after it has been confirmed?
  • Yes. Please amend your booking on our website or send an email to our reservation department for assistance at [email protected] with the title "Change of Reservation"
  • Please note that any change is subject to room availability.
What is your cancellation policy?
  • If you fail to arrive on the specified date or cancel a booking within 7 days before arrival, you will be charged the full room rate.
  • We will refund your payment or deposit FULLY for any cancellation requested more than 7 days in advance.
  • Refunds normally take approximately 14 working days. If your payment or deposit were charged to a credit card, the refund would be made to that credit card.
How can I check the availability of rooms and rates?
  • Go to our instant confirmation booking page. Enter your required check-in and check-out dates. The search engine will then generate room availability and rates.
  • Special internet rates are only valid if you book through 
  • Rates are in Indonesian Rupiah, and billing is processed in Indonesian Rupiah.
  • Room rates are inclusive of taxes and service charges unless otherwise specified.
  • Rates may change without prior notice.
What is included in the room rate?
  • Room rates include breakfast for 2 persons, complimentary Wi-Fi throughout the resort, and tax and service charges unless otherwise specified.
Are your hotel rates per room or person?
  • Displayed rates are per room, NOT per person. As a general policy, we allow two adults per room. An extra bed can be added and will be charged in line with our policy.
How can I extend my stay at the hotel?
  • If you want to extend your stay, please check availability on the website or at our Front Desk in the lobby.
Which credit cards do you accept for payment?
  • We accept Visa, MasterCard, and JCB 
What are the check-in and check-out times at the hotel?
  • Check-in is from 2 PM
  • Check-out is at 12 PM noon
What is your policy for late check-out and day use?
  • Late check-out depends on availability and cannot be guaranteed. Late check-out up to 6 PM is charged at 50% of the room rate. Check-out after 6 PM is charged as a 1-night stay.
What is your policy for children staying at the hotel?
  • No children policy, We cannot accommodate children under 18 years old due to our property design is only for honeymooners
What activities are available at the hotel?
  • You can go to the spa, swim, eat at the restaurant, and have beverages at the restaurant.
Are pets allowed at the hotel?
  • Pets are not allowed in all our unit hotels. 
Do you provide shuttle services from the airport to the hotel?
  • Yes, we offer airport pick-up for an additional charge of IDR 550,000 net/car/way. Please ask our reservation team when you make a booking.
What are the nearby attractions around the hotel?
  • Arma Museum is 1.9 km from our resort
  • Goa Gajah is 2.3 km from our resort
  • Monkey Forest is 3.5 km from our resort
  • Ubud Palace is 4.6 km from our resort
  • Museum Puri Lukisan is 4.9 km from our resort
  • Campuhan Ridge Walk is 5.4 km from our resort
  • Tegenungan Waterfall is 8.7 km from our resort
  • Ceking Tegallalang Rice Terrace is 12 km from our resort
  • Bali Swing is 13 km from our resort
  • Tirta Empul Holy Water Temple is 16 km from our resort
  • Bali Safari & Marine Park is 16 km from our resort
How far is the hotel from the airport?
  • Beehouse Dijiwa Ubud area is 38 km from Ngurah Rai International Airport
How far is your hotel from : Ubud center, Tegalalang rice terrace, Goa Gajah Temple
  • From Goa Gajah temple is 2.1 km from our resort
  • From Ubud center is 4.6 km from our resort
  • From Tegalalang rice terrace is 10.7 km from our resort
Where is Beehouse Dijiwa Ubud?
  • The resort is located in Jl. Sawah Indah, Peliatan, Kecamatan Ubud, Kabupaten Gianyar, Bali 80571