Question 1

Can I make changes to my booking after it has been confirmed?

Accepted Answer

Yes. Please amend your booking on our website or send an email to our reservation department for assistance at rsv.ecozy@dijiwasanctuaries.com
    with the title "Change of Reservation"
    Please note that any change is subject to room availability.

Question 2

What is Your Cancellation Policy?

Accepted Answer

If you fail to arrive on the specified date or cancel a booking within 7 days before arrival, you will be charged the first night’s room rate. We will refund the remaining balance.
    We will refund your payment or deposit FULLY for any cancellation requested more than 7 days in advance.
    Refunds normally take approximately 14 working days. If your payment or deposit were charged to a credit card, the refund would be made to that credit card.

Question 3

How can i check the availability room and rates?

Accepted Answer

Go to our instant confirmation booking page. Enter your required check-in and check-out dates. The search engine will then generate room availability and rates.
    Special internet rates are only valid if you book through www.dijiwasanctuaries.com/at/ecozycanggu
    Rates are in Indonesian Rupiah, and billing is processed in Indonesian Rupiah.
    Room rates are inclusive of taxes and service charges unless otherwise specified.
    Rates may change without prior notice.

Question 4

What is included in the room rate?

Accepted Answer

Room rates include breakfast for 2 persons, complimentary Wi-Fi throughout the resort, and tax and service charges unless otherwise specified.

Question 5

Are your hotel rates per room or person?

Accepted Answer

Displayed rates are per room, NOT per person. As a general policy, we allow two adults per room.

Question 6

Do you have a café or restaurant on the property?

Accepted Answer

Yes — Blou Café is our in-house café, a welcoming spot for brunch, light bites, and refreshing drinks throughout the day.

Question 7

Is there a swimming pool at the property?

Accepted Answer

Yes, our pool offers a peaceful spot to cool off and unwind between your adventures in Canggu.

Question 8

Are the rooms air conditioned?

Accepted Answer

Every room is fitted with air conditioning to keep you cool and comfortable in Canggu's tropical climate.

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