Frequently Asked Questions

Can I make changes to my booking after it has been confirmed?
  • Yes. Please amend your booking on our website or send an email to our reservation department for assistance at [email protected]
  • with the title "Change of Reservation"
  • Please note that any change is subject to room availability.
What is Your Cancellation Policy?
  • If you fail to arrive on the specified date or cancel a booking within 7 days before arrival, you will be charged the first night’s room rate. We will refund the remaining balance.
  • We will refund your payment or deposit FULLY for any cancellation requested more than 7 days in advance.
  • Refunds normally take approximately 14 working days. If your payment or deposit were charged to a credit card, the refund would be made to that credit card.
How can I check the availability of rooms and rates?
  • Go to our instant confirmation booking page. Enter your required check-in and check-out dates. The search engine will then generate room availability and rates.
  • Special internet rates are only valid if you book through
  • Rates are in Indonesian Rupiah, and billing is processed in Indonesian Rupiah.
  • Room rates are inclusive of taxes and service charges unless otherwise specified.
  • Rates may change without prior notice.
What is included in the room rate?
  • Room rates include breakfast for 2 persons, complimentary Wi-Fi throughout the resort, and tax and service charges unless otherwise specified.
Are your hotel rates per room or person?
  • Displayed rates are per room, NOT per person. As a general policy, we allow two adults per room. 
How can I extend my stay at the hotel?
  • If you want to extend your stay, please check availability on the website or at our Front Desk in the lobby.
Which credit cards do you accept for payment?
  • We accept Visa and MasterCard.
What are the check-in and check-out times at the hotel?
  • Check-in is from 2 PM
  • Check-out is at 12 PM noon
What is your policy for late check-out and day use?
  • Late check-out depends on the availability and cannot be guaranteed. Late check-out up to 6 PM is charged at 50% of the room rate. Check-out after 6 PM is charged as a 1-night stay.
What is your policy for children staying at the hotel?
  • Unless otherwise specified, the maximum number of children sharing a room with parents is one.
What activities are available at the hotel?
  • You can eat at the restaurant, or swim at our swimming pool
Are pets allowed at the hotel?
  • Pets are not allowed in all our unit hotels. 
Do you provide shuttle services from the airport to the hotel?
  • Yes, we offer airport airport shuttle service with additional charge (airport pick up IDR 350.000 net/car/way and drop off to airport IDR 300.000 net/car/way) for. Please ask our reservation team when you make a booking.
What are the nearby attractions around the hotel?
  • Echo Beach is 1 km from our Hotel
  • Parerenan Beach is 1.7 km from our hotel
  • Berawa Beach is 3.3 km from our hotel
  • Nelayan Beach is 2.1 km from our hotel
  • Perancak Beach is 3.3 km from our hotel
  • Tanah Lot Tample is 9.8 km from our hotel
  • Love Anchor is 1.1 km from our hotel
  • Labrisa is 900 m from our hotel
  • Finns Beach Club is 3.6 km from our hotel
  • Deus Ex Machina 1 km from our hotel
  • Atlas Beach Fest is 3.4 km from our hotel
  • Mari Beach Club is 5 km from our hotel
  • Batu Bolong is 1.6 km from our hotel
How far is the hotel from the airport?
  • The resort Canggu`s area 16 km from Ngurah Rai International Airport.
How far is your hotel from : Batu Bolong Beach, Seminyak Beach, Prerenan Beach?
  • From Batu Bolong Beach : 1.6 km from our hotel
  • From Seminyak Beach : 8.1 km from our hotel
  • From Prerenan Beach : 1.8 km from our hotel