Question 1

Can I make changes to my booking after it has been confirmed?

Accepted Answer

Yes. Please amend your booking on our website or send an email to our reservation department for assistance at rsv.arkamara@dijiwasanctauries.com  with the title "Change of Reservation". Please note that any change is subject to room availability.

Question 2

What is included in the room rate?

Accepted Answer

Room rates include breakfast for 2 persons, complimentary Wi-Fi throughout the resort, and tax and service charges unless otherwise specified.

Question 3

What is Your cancellation policy?

Accepted Answer

We offer three cancellation policies: 7 days prior to arrival, 14 days prior to arrival, and non-refundable. The applicable policy depends on the rate plan selected when making your reservation. For eligible refunds, please allow 14–21 working days for the process to be completed.

Question 4

How can I check the availability of rooms and rates?

Accepted Answer

Go to our instant confirmation booking page. Enter your required check-in and check-out dates. The search engine will then generate room availability and rates. Special rates are only valid if you book through www.arkamara.com. Rates are in Indonesian Rupiah, and billing is processed in Indonesian Rupiah.
    Room rates are inclusive of taxes and service charges unless otherwise specified.
    Rates may change without prior notice.

Question 5

Are your hotel rates per room or person?

Accepted Answer

Displayed rates are per room, NOT per person. As a general policy, we allow two adults per room. An extra bed/cot can be added and will be charged in line with our policy.

Question 6

What is included when booking a stay at Arkamara Dijiwa Ubud?

Accepted Answer

A stay at Arkamara Dijiwa Ubud includes a thoughtfully curated selection of daily wellness and lifestyle experiences designed to enrich your time in Ubud, Bali.

Guests can enjoy a rotating program of immersive activities such as Yoga Class at the Yoga Shala, Morning Rice Paddies Trekking, Canang Sari Making, Balinese Secret Recipe Sessions, Balinese Dance Class, “Rindik” Traditional Music Experience, Boreh Making, Mixology Class, Sound Bath Journey, and Discovering the Art of Woodcarving.

In addition, guests are entitled to a complimentary scheduled shuttle service to Ubud Centre, allowing convenient access to the town’s cultural highlights.

Each stay also includes a one-time afternoon tea experience at our rooftop venue, overlooking the rice fields and Ubud jungle, offering a curated moment to unwind and enjoy the surrounding landscape.

Question 7

Is breakfast available at the property?

Accepted Answer

Yes, we serve a daily breakfast at our restaurant, featuring a variety of fresh and flavorful options to start your morning in Ubud. Our team is happy to accommodate any preferences you may have.

Question 8

Where is Arkamara Dijiwa Ubud located?

Accepted Answer

Set amidst lush tropical surroundings in Singakerta, one of Ubud's most tranquil and culturally rich villages, Arkamara Dijiwa Ubud invites guests to experience the essence of Bali. Conveniently located near iconic attractions, scenic rice terraces, wellness centers, and cultural sites, the resort offers an immersive retreat where nature, culture, and wellbeing come together.

Question 9

What makes the experience at Arkamara Dijiwa Ubud unique?

Accepted Answer

The experience at Arkamara Dijiwa Ubud is defined by deeply personalised services and the genuine warmth of Balinese hospitality in every interaction. From curated experiences to daily touches of care, our services feels intuitive, meaningful, and seamlessly delivered with heartfelt attention.

Question 10

What kind of atmosphere can guests expect?

Accepted Answer

Located in the middle of Ubud’s tropical jungle, the resort offers a serene and relaxing atmosphere, removed from the energy of the city, where guests can enjoy thoughtfully curated wellness and lifestyle experiences.

Question 11

How do you ensure guest rooms are clean and comfortable?

Accepted Answer

We take great pride in maintaining immaculate, well-kept rooms, with our housekeeping team attending to every detail so you can relax in a fresh and welcoming space throughout your stay.

Question 12

Can you tell us about the pool area?

Accepted Answer

Our swimming pool is nestled within lush tropical gardens, creating a refreshing oasis surrounded by the natural beauty of Ubud. Overlooking the serene jungle and shaded by mature tropical trees, the pool offers the perfect setting to unwind in harmony with nature. Comfortable seating areas are thoughtfully arranged throughout the space, with both sunny and shaded spots available to suit your preference.

Question 13

What spa experiences do you offer?

Accepted Answer

Our spa invites you to enjoy a curated selection of traditional Balinese treatments and wellness rituals, all delivered by skilled therapists in a tranquil setting. We encourage you to speak with our team about our full menu and any current packages available during your stay.

Question 14

What dining options are available on-site?

Accepted Answer

Our on-site restaurant serves a thoughtful selection of authentic Indonesian and international cuisine, prepared with fresh, quality ingredients. We offer a range of choices to suit different tastes and are happy to recommend dishes throughout your stay.

Question 15

What services can the staff help with?

Accepted Answer

Our warm and attentive team is dedicated to making your stay as seamless, enriching, and memorable as possible. From arranging personalized tours and activities to sharing insider recommendations on the best places to explore in and around Ubud, we are always happy to assist.

Beyond exceptional service, our team takes pride in sharing the local culture and stories that make Bali unique. Throughout your stay, you may discover meaningful Balinese terms, traditions, and experiences around the resort, offering a deeper connection to the island’s heritage and way of life.

Question 16

Are the bathrooms well equipped?

Accepted Answer

Each of our rooms features a thoughtfully designed bathroom with quality fixtures and fresh amenities, providing a comfortable space to refresh and unwind after a day of exploring Ubud.

Question 17

Is Arkamara Dijiwa Ubud suitable for a wellness and lifestyle retreat?

Accepted Answer

Yes. Arkamara Dijiwa Ubud is well suited for guests seeking a wellness retreat, with curated experiences designed for balance, relaxation, and renewal. For those who prefer a more vibrant lifestyle experience, the resort also offers a selection of engaging events and activities. These experiences are thoughtfully scheduled at different times, allowing guests to enjoy both aspects seamlessly without overlapping, so each moment can be experienced in its own way, without compromising the other.

Question 18

Is Arkamara Dijiwa Ubud committed to sustainability and eco-friendly practices?

Accepted Answer

Yes. Arkamara Dijiwa Ubud is committed to sustainable and responsible hospitality through active participation in initiatives such as the 1-in-3 Program and 1% for Smiles and Trees, supporting both community wellbeing and environmental preservation.

The resort is also certified with the Ecotourism Bali Golden Badge, reflecting its dedication to eco-friendly practices, cultural respect, and meaningful contribution to local communities and the natural environment.

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