Can I make changes to my booking after it has been confirmed?
- Yes. Please amend your booking on our website or send an email to our reservation department for assistance at [email protected] with the title "Change of Reservation"
- Please note that any change is subject to room availability.
What is your cancellation policy?
- If you fail to arrive on the specified date or cancel a booking within 3 days before arrival, you will be charged the total of room rate.
- We will refund your payment or deposit FULLY for any cancellation requested more than 3 days in advance.
- Refunds normally take approximately 14 working days. If your payment or deposit were charged to a credit card, the refund would be made to that credit card.
How can I check the availability of rooms and rates?
- Go to our instant confirmation booking page. Enter your required check-in and check-out dates. The search engine will then generate room availability and rates.
- Special internet rates are only valid if you book through https://www.dijiwasanctuaries.com/at/mathisretreatubud
- Rates are in Indonesian Rupiah, and billing is processed in Indonesian Rupiah.
- Room rates are inclusive of taxes and service charges unless otherwise specified.
- Rates may change without prior notice.
What is included in the room rate?
- Room rates include breakfast for 2 persons, complimentary Wi-Fi throughout the resort, and tax and service charges unless otherwise specified.
Are your hotel rates per room or person?
- Displayed rates are per room, NOT per person. As a general policy, we allow two adults per room. An extra bed/cot can be added and will be charged in line with our policy.
How can I extend my stay at the hotel?
- If you want to extend your stay, please check availability on the website or at our Front Desk in the lobby.
What is the wedding/promotion code, and how can I use it?
- The wedding/promotion code is a special character for a specific offer. Please contact sales for more details at [email protected]
Which credit cards do you accept for payment?
- We accept Visa, MasterCard & Amex
What are the check-in and check-out times at the hotel?
- Check-in is from 2 PM
- Check-out is at 12 PM noon
What is your policy for late check-out and day use?
- Late check-out depends on the availability and cannot be guaranteed. Late check-out up to 6 PM is charged at 50% of the room rate. Check-out after 6 PM is charged as a 1-night stay.
What is your policy for children staying at the hotel?
- Unless otherwise specified, the maximum number of children sharing a room with parents is one.
- We will charge for an extra bed for children aged 6 to 12.
- Baby Cot is set up free of charge. We will be prepared based on request
What activities are available at the hotel?
- You can go to the spa, swim, eat at the restaurant, or join our complimentary guest activities based on schedule.
Are pets allowed at the hotel?
- Pets are not allowed in all our unit hotels.
Do you provide shuttle services from the airport to the hotel?
- Yes, we offer airport pick-up for an additional charge at IDR 650.000 NET/CAR/WAY maximum for 4 persons in the car. Please ask our reservation team when you make a booking complete with your flight details.
What are the nearby attractions around the hotel?
- Ubud Market is 3,8 km from the resort
- Ubud Palace is 3,6 km from the resort
- Monkey Forest is 6,1 km from the resort
- Saraswati Temple is 3,5 km from the resort
- Campuhan Ridge Walk is 2,8 km from the resort
- Tegalalang Rice Terrace is 11 km from the resort
- Tirta Empul Holy Water Temple is 16 km from the resort
How far is the hotel from the airport?
- The resort Ubud’s area is 38 km from Ngurah Rai International Airport.
How far is your hotel from : Ubud Center, Monkey Forest, Campuhan Ridge Walk?
- From Ubud Center : 3,6 km from the resort
- From Monkey Forest : 5,2 km from the resort
- From Campuhan Ridge Walk : 2,8 km from the resort
