Question 1

Can I make changes to my booking after it has been confirmed?

Accepted Answer

Yes. Please amend your booking on our website or send an email to our reservation department for assistance at rsv.artini@mail.dijiwasanctuaries.com  with the title "Change of Reservation"
    Please note that any change is subject to room availability.

Question 2

What is Your Cancellation Policy

Accepted Answer

If you fail to arrive on the specified date or cancel a booking within 7 days before arrival, you will be charged the full amount.
    We will refund your payment or deposit FULLY for any cancellation requested more than 7 days in advance.
    Refunds normally take approximately 14 working days. If your payment or deposit were charged to a credit card, the refund would be made to that credit card.

Question 3

How can i check the availability of rooms and rates?

Accepted Answer

Go to our instant confirmation booking page. Enter your required check-in and check-out dates. The search engine will then generate room availability and rates.
    Special internet rates are only valid if you book through www.dijiwasanctuaries.com/at/theartiniubud  
    Rates are in Indonesian Rupiah, and billing is processed in Indonesian Rupiah.
    Room rates are inclusive of taxes and service charges unless otherwise specified.
    Rates may change without prior notice.

Question 4

What is included in the room rate

Accepted Answer

Room rates include breakfast for 2 persons, complimentary Wi-Fi throughout the resort, and tax and service charges unless otherwise specified.

Question 5

Are pets allowed at the hotel?

Accepted Answer

Pets are not allowed in all our unit hotels.

Question 6

Do you offer airport transfer service?

Accepted Answer

Yes, our airport transfer service makes arriving in Bali effortless — simply share your flight details with our team and we'll arrange a comfortable ride directly to our property.

Question 7

What can I expect from breakfast at the hotel?

Accepted Answer

Our restaurant serves a thoughtfully prepared breakfast each morning, with attentive service and flexible hours so early risers and slow starters alike can begin the day at ease.

Question 8

How many swimming pools are at the property?

Accepted Answer

We have two swimming pools set within our peaceful grounds, offering refreshing spots to swim, lounge, and enjoy the tropical surroundings throughout the day.

Question 9

Is the hotel quiet despite being in central Ubud?

Accepted Answer

Our location places you right in the heart of Ubud, yet tucked within our grounds you'll discover a calm, welcoming atmosphere where gentle nature sounds replace the bustle of the street.

Question 10

Can you help arrange tours and excursions around Bali?

Accepted Answer

Absolutely — our tour service team is here to help you explore the island's cultural treasures, scenic landscapes, and authentic local experiences, all tailored to your interests.

Question 11

Do you have a spa on site?

Accepted Answer

Yes, our spa invites you to unwind with traditional Balinese therapies and soothing treatments — a perfect way to relax after a day of exploring.

Question 12

What is the architectural style of the hotel?

Accepted Answer

Our property is designed in traditional Balinese style, featuring open-air architecture, thoughtful craftsmanship, and details that honor the island's rich cultural heritage.

Question 13

What room options are available?

Accepted Answer

The Artini Dijiwa Ubud offers a selection of comfortable room types to suit different travel styles, including Ethnic Room, Grand Deluxe Room, Premier Room Garden View, Premier Room Pool View, Artini Room and Suite Room.

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